Customer Support Intern at SkillStep: Handle a Customer Ticket

نبذة عن هذه المحاكاة

You are a newly hired Customer Support Intern at SkillStep, a technology company that operates an online platform where learners purchase and complete job simulations. During this micro-simulation, you will handle one customer support ticket from start to finish. You must understand the problem, review the information available, reply to the customer, escalate the technical issue and send a follow-up update.