SkillStep
Refund & Cancellation Policy
Last updated: 11 November 2026
This policy explains how to cancel a SkillStep subscription or purchase and when you can get a refund.
01Cancelling a subscription
You can cancel your annual plan at any time by emailing our customer support. Your access continues until the end of the paid period, and the plan will not renew.
02Refunds for institutional plans
You can request a full refund within 14 days of payment if no students have started a simulation under the plan.
After 14 days, or once simulations have been used, fees for the current period are non-refundable.
03Refunds for individual simulations
You can request a refund within 7 days of purchase if you have not started the simulation.
04Billing errors and service problems
If you were charged twice, charged the wrong amount, or could not access a paid service because of a fault on our side, we will refund the affected amount.
05How to request a refund
Email customer support with your name, organization and payment date. We reply within 5 business days. Approved refunds go back to the original payment method (mada, Visa, Mastercard or Apple Pay) within 14 business days, depending on your bank.
